i) Return policy:


ii) Delivery policy:

a. Charge customers for any storage fee and other costs reasonably incurred by Kaunselor; and

b. no longer make the product available for delivery or collection and notify the customer that Kaunselor will immediately cancel the applicable contract, in which case Kaunselor will refund customers or its credit or debit card company as applicable any monies already paid to Kaunselor under the contract, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided for above).


iii) Fulfillment policy:

1. Starting at the top right, you can see we will receive the orders from the customers through email. Later, we shall inform our distributer about the items in your customer’s shopping basket. We shall offer products for sale that are in stock and available for dispatch from our distribution center

2. Please be aware that we may be unable to deliver selected item due to production problems or quality check issues identified when we receive an order into stock.

3. Once we received your purchase order, we shall give you a confirmation order and delivery date on the same day. If the items are unavailable or out of stock, we must inform you about it in the Confirmation Order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Kaunselor will be completed when we email you to confirm the goods have been dispatched.

4. Once the items have been printed and sorted, the next step is picking, packing and shipping. During this process, we aim to do multiple quality control checks to ensure your order fulfillment accuracy. The majority of units are picked in batches prior to moving to a sortation area. Once in the sortation area, units are then grouped into individual orders and are then moved to a packing station. Our packers are trained to pack orders into the smallest box or package possible while making sure there’s adequate protection.

5. When the items are shipped, we will then close the order within our Fulfillment Control Panel, which you are able to see. We shall send tracking numbers for each order back to the customers. This will be a trigger for you to easily track your item.

6. Once you received your item, you need to sign the Delivery Order received confirmation. Later, we will receive it either from Pos – Malaysia or other Courier Company.


iv) Complaint policy: